Coconut Software will provide customer engagement solutions to over 178 financial institutions presently moving to Central 1’s Forge Digital Banking Platform
VANCOUVER, BC, October 29, 2020 – Vancouver, BC – Coconut Software, the leading provider of customer engagement solutions for the banking and credit union industry, has renewed a working relationship with Central 1, Canada’s leading digital banking and payments provider for credit unions and financial institutions.
“Enabling fintechs and industry leaders on the Forge platform is integral for delivering on collaborative innovation and empowering financial institutions towards choosing offerings that best suit their needs” says Mark Blucher, President & CEO of Central 1.
This integration will kick start the addition of Coconut’s suite of cloud-based engagement solutions into Central 1’s Forge platform. Built upon an open technology platform, this made-in-Canada solution allows the flexible design of digital engagements with end consumers through a streamlined user interface, and integration into various banking channels.
“Coconut Software is very excited to take our Central 1 relationship to the next level through an integration with their Forge digital banking platform. This next step will enable our joint clients to deliver state-of-the-art, refined member experiences that will differentiate them in the marketplace,” said Jim MacDonald, Chief Revenue Officer at Coconut Software.
Blucher concludes “Seeing new vendors join on or renew their interest in Forge indicates the multi-layered impact of digital transformation, in bridging technological advancements from all over the world, while inspiring financial institutions to pursue and develop based on their strategic needs.”
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About Central 1
Central 1 is a preferred partner for financial, digital banking and payment products and services – fueling the success of businesses across Canada. We leverage our scale, strength and expertise to power progress for more than 250 credit unions and other financial institutions, enhancing the financial well-being of more than 5 million customers from coast to coast. For more information, visit www.ynsgb10.com.
About Coconut Software
Coconut Software is a leading provider of customer engagement solutions for modern banks and credit unions and is backed by investments from Conexus Venture Capital Fund, Information Venture Partners, SaskWorks Venture Fund, Bay Partners, ScaleUp Ventures, PIC Investment Group, with additional financing by CIBC. By providing technology that elevates the customer experience while improving operational efficiencies, Coconut’s solutions consistently improve satisfaction scores, decrease churn, and increase sales.
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